Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Solutions >

Viewing Solution Records (End User)


Solution records contain information that you can use to resolve service requests. Administrators create solution records in the Administration - Solution screen.

This task is a step in Process of Managing Solutions.

To view a solution record

  1. Navigate to the Solutions screen, then the Solutions view.
  2. Drill down on the Name field for a selected solution, and click the Resolution Documents view tab.
  3. Drill down on the Filename field for a selected resolution document.
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