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Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Solutions > Adding Information to Solutions (End User)After you view a solution, you can add information to the solution. This information includes service requests, change requests, customer satisfaction surveys, and other solutions that relate to the solution. Customer satisfaction surveys contain customer responses to questions about the effectiveness of service. These responses determine a customer satisfaction score. This task is a step in Process of Managing Solutions. To add information to a solution
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