Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Solutions >

Adding Information to Solutions (End User)

After you view a solution, you can add information to the solution. This information includes service requests, change requests, customer satisfaction surveys, and other solutions that relate to the solution.

Customer satisfaction surveys contain customer responses to questions about the effectiveness of service. These responses determine a customer satisfaction score.

This task is a step in Process of Managing Solutions.

To add information to a solution

1. Navigate to the Solution screen, then the Solutions view.
2. Drill down on the Name field for a selected solution.
3. To add information to the solution record, complete the following steps:
   1. Click the Service Requests view tab, create a new service request record, and complete the fields as appropriate.
   2. Click the Change Requests view tab, create a new change request record, and complete the fields as appropriate.
   3. Click the Customer Satisfaction Survey view tab, create a new survey record, and complete the fields as appropriate.
   4. Click the Related Solutions view tab, create a new related solution record, and complete the fields as appropriate.