Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Answers >

Viewing Linked Content for Service Request Inquiries (End User)

You can view the following content in the Linked answers view for a service request:

• Answers that you associate with the service request. When you drill down on the URL fields for these answers, the Oracle Knowledge Information Manager appears.
• Answers that you add to the service request. When you drill down on the URL fields for these answers, the Siebel Channel appears.
• Questions about the service request that you ask to the users in a discussion forum. When you drill down on the URL fields for these questions, the discussion forum appears.

After you link content to a service request inquiry in the Find Answers view, you must access the service request again to update the records that appear in the Linked Answers view.

This task is a step in Process of Managing Answers.

To view the linked content for a service request inquiry

1. Navigate to the Service screen, then the Service Request List view.
2. Drill down on the SR number (#) field for a selected service request, and click the Linked Answers view tab.

   The Linked Answers list shows the content that is linked to the service request inquiry.

3. Drill down on the URL field for a record to view details about that record.

   Details about the record appear in a new browser session.

4. After you view the details about the record, close the new browser session.