Siebel Field Service Guide > Shipping and Receiving > Process of Managing Receiving >

Receiving Products in Orders (End User)

You can track the products in incoming orders and the associated line items in the Receiving screen. These orders originate from the Service Orders screen. For more information about service orders, see Siebel Order Management Guide.

When you ship the products in an internal order, the Status field value for the associated pick ticket changes to Shipped. (When you ship the products in other orders, this Status field value changes to Closed.) For internal orders, the Status field value for the associated pick ticket changes from Shipped to Closed when you receive the products in the order.

This task is a step in Process of Managing Receiving.

To receive the products in an order

1. Navigate to the Receiving screen.
2. In the Pending POs/ROs/RMAs list, drill down on the Receive Type field for a selected order.

   For example, if you want to receive defective products with a return material authorization (RMA), then drill down on a Receive Type field of RMA Repair Return. Also, for example, if you want to receive defective products by stock transfer, then drill down on a Receive Type field of Internal Order.

3. In the Line Items list, select an order line item with products to receive.
4. In the Received Line Item list, create new records that describe the receipt details for the products in the selected line item.

   The value in the Qty field in the Received Line Item list cannot exceed the value in the Qty field in the Line Items list.

5. If the selected line item relates to a product for a serialized asset, then create new records for the product in the Serial Numbers list.

   The number of records in the Serial Numbers list cannot exceed the value in the Qty field in the Received Line Item list.

   NOTE:  The uniqueness of serial number is not verified in the Serial Numbers list.

6. In the order form, click Process Receipt.

   The appropriate inventory transactions are generated. For more information about the processing logic for receipts, see About Receiving Orders.