Siebel Field Service Guide > Warranties > Process of Managing Warranties >

Tracking Warranty Recovery (End User)

To track warranty recovery for order line items, you record warranty claim information.

This task is a step in Process of Managing Warranties.

To track warranty recovery

1. Navigate to the Service Orders screen, then the List view.
2. Drill down on the Order number (#) field for a selected order with a Type field value of RMA Return, RMA Repair Return, or RMA Advance Exchange, and click the Line Items view tab.
3. Select an order line item record.
4. On the link bar, click Warranty.
5. In the Warranty list, select a warranty record.
6. Record the warranty claim information in the appropriate fields.

   The fields are described in the following table.

   Field	Comments
   Status	Select the status of the warranty.
   Planned Recovery	Select the date of planned recovery.
   Actual Recovery	Select the date of actual recovery.