Siebel Field Service Guide > Warranties >

About Warranties

Warranties include the following types: product, manufacturer, and component. Each warranty specifies the covered products, costs, and service providers. A warranty is valid for a specified amount of time or usage. Warranties are separate from entitlements that you sell to a customer.

When creating a service request or repair number to repair an asset, you can select the Check Warranty menu command to verify the warranty coverage on a specified date. If a warranty is not associated with the asset, then the feature to check warranties automatically checks the parent and root assets to determine whether an applicable component warranty covers the asset.

When you create an asset for a product that warranties cover, you can associate the applicable warranties with the asset by clicking the Get Warranties button in the Warranty view in the List view of the Assets screen. The number of days remaining on the warranty is automatically calculated.

When an asset returned from the field is still under warranty, you can create an order for the services of the warranty provider, associate the warranty with the order line items, and track warranty recovery for each order line item.

Concurrent Warranties

In Siebel Field Service, you can create concurrent warranties. For example, an automobile warranty that expires after 3 years or 36,000 miles, whichever occurs first, is a concurrent warranty. Concurrent warranties are valid for a predefined amount of time or predefined amount of usage.

NOTE:  Time parameters are required fields and usage parameters are optional fields.