Siebel Field Service Guide > Warranties > Process of Managing Warranties >

Verifying Warranties (End User)

Follow the procedures in this topic to verify warranty coverage. When you verify warranty coverage, you find the applicable warranties for a specified date. You can verify the warranties for a service request.

This task is a step in Process of Managing Warranties.

To verify the warranties for a service request

1. Navigate to the Service screen, then the Service Request List view.
2. Drill down on the SR number (#) field for a selected service request that is associated with a product or asset, and click the Service Details view tab.
3. In the Warranty As of field, enter a date for verification of warranty coverage for the service request.

   The default date is the creation date for the service request.

4. Click Check Warranty.

   The updated fields are described in the following table.

   Field	Comments
   Product Warranty	Displays a check if a product warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions.
   Component Warranty	Displays a check if a component warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions.
   Manufacturer Warranty	Displays a check if a manufacturer warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions.

You can also verify the warranties for a defective product.

To verify the warranties for a defective product

1. Navigate to the Repairs screen.
2. Drill down on the Repair number (#) field for a selected repair, and click the More Info view tab.
3. In the Warranty As of field, enter a date for verification of warranty coverage for the repair.
4. Click Check Warranty.

   The updated fields are described in the following table.

   Field	Comments
   Product Warranty	Displays a check if a product warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions.
   Manufacturer Warranty	Displays a check if a manufacturer warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions.
   Component Warranty	Displays a check if a component warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions.