This chapter describes the management of service requests. It includes the following topics:

• About Managing Service Requests
• Scenarios for Managing Service Requests
• Process of Managing Service Requests
• Changing a Company Address or Name
• Changing a Customer Address or Name
• Creating Service Requests (End User)
• Requesting Account Service in Service Requests (End User)
• Changing Company Address or Name Information (End User)
• Changing Customer Address or Personal Information (End User)
• Recording Customer Appeals or Grievances (End User)