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To test the configuration, you first need to establish what your key platforms are for your database servers, Siebel Servers, your clients, and your operating systems for each language you intend to deploy within your network.
Each supported platform must be tested, keeping in mind that there may be subtle differences or additional third-party software required in some cases. For example, MUI (Multilingual User Interface technology) for Windows 2000 or Windows XP may be required.
For example, to test for character integrity during saving and retrieving data, you might create test cases that use a wide range of characters from your target languages. For a particular target language or set of languages, enter such data into fields and save the record. Check that you can search for the records and find them. Select the records and view them, checking that all of the data values you input are unchanged. After entering, saving, and retrieving the data records in the target language, no square boxes or question marks should appear in the data.
Use people in your field offices whenever possible to help you check the localization for linguistic accuracy and consistency. Test any custom terms with the field, and pick terms that will be used often. For example, if you use a term like currency rollup, make sure it is correctly translated for your field users.
Automated test software is very useful to test a wide range of characters, because an automated test can check all possible characters in Unicode, for instance. If combined with a random test data generator, it is also more likely to vary the data values much more widely than a human tester will.
Of course, it is important to use automated test software that can support Unicode data values, and error messages containing failing data values. If several languages are being tested, it will be most convenient if the test software can switch between each language automatically.
Make sure that your defect tracking system also supports Unicode data. It is very hard to explain a problem with data values in another language if the defect system does not allow you to put the failing characters into the title or the record of the defect report.
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