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Adding Assets to Request for Change Records

HelpDesk agents use the Assets view to add the necessary assets to the request for change records. The default is to have no assets associated with the change record.

To add change users

1. Navigate to the Change Management screen > Request for Change list.
2. In the Request for Change list, select the change record and click the link in the Name field.
3. Click the Assets view tab.
4. In the Assets list, create a new record and complete the necessary fields.

Related Topic

Resolution and Recovery of Incident Records