Siebel Insurance Guide > Managing Claims >

Assigning a Claim Element (End User)

Many insurance companies break down claims into subcomponents called claim elements. By subdividing claims in this way, insurers can delegate the management of these subcomponents to specific groups within their company according to their business rules.

You can also create a claim element and assign it to a third party. For example, you can assign a claim element to a service provider, such as Auto service, who then does the repair. The third party can see the claim element through the Partner Portal.

This task is a step in Process of Managing Claims.

To assign a claim element

1. Navigate to the Claims screen.
2. In the Claims list, drill down on the desired claim.
3. Click the Assignments view tab.
4. In the Claim Elements list, create a new record.

Adding Claim Element Details

Use the following procedure to add claim element details.

To add claim element details

1. Navigate to the Claim Elements screen.
2. In the Claim Elements list, drill down on the desired Line #.
3. Select the appropriate view tab to add details specific to the currently selected claim elements.

   NOTE:  The view tabs on the Claim Elements screen function identically to those on the Claims screen.