Siebel Life Sciences Guide > Closing Adverse Events and Complaints >

Reopening Product Issues

Reopening a product issue reverses the effects of the Review Complaint and Close buttons.

When the status of the product issue is changed to Reopen, the LS Medical Product Issue Reopen workflow:

• Authenticates the user's login and password
• Makes read-only fields editable

For more information about the workflow, see About Configuring Close and Reopen Buttons for Product Issues.

TIP:   When a product issue is reopened and then closed again, all locked down fields are overwritten with new information: To keep the track of the changes, turn on Audit Trail for the lockdown fields.

This task is a step in Process of Closure for Adverse Events and Complaints Management.

To reopen a product issue

1. Navigate to Product Issues screen, then the Product Issue List view.
2. Select a product issue.
3. Click Reopen.