Siebel Life Sciences Guide > Capturing Adverse Events and Complaints >

Adding Complaint-Specific Information to Product Issues

The call center agent enters complaint-specific information to the product issue record, for example, patient details. Information about only one patient can be associated with a product issue.

This task is a step in Process of Capturing and Escalating Adverse Events and Complaints.

To add information about the patient to the Product Issue record

1. Navigate to Product Issues screen, then the Product Issue List view.
2. Drill down on a product issue.

   NOTE:  If you created the product issue using the Create Product Issue button in the Service Requests screen, the workflow takes you to this view.

3. Click the Patient view tab.
4. Complete the fields in the Patient form.

   Some fields are described in the following table.

   Field	Comments	Mapping to 3500A Form
   Patient Identifier		A1
   Gender		A3
   Age		A2
   Date of Birth		A2
   Weight		A4
   U/M	Unit of measurement for weight	A4