Siebel Life Sciences Guide > Capturing Adverse Events and Complaints >

Process of Capturing and Escalating Adverse Events and Complaints


This example process represents the tasks that are carried out in the Scenario for Capturing and Escalating Adverse Events and Complaints.

Administrator Procedures

The Siebel administrator sets up the service request functionality so that call center agents can capture adverse events and complaints. To do this, the Siebel administrator performs the following tasks:

End-User Procedures

To capture and escalate adverse events and complaints, end users perform the following tasks:

  1. Capturing Adverse Events and Complaints as Service Requests
  2. Escalating Adverse Events and Complaints as Product Issues
  3. Adding Complaint-Specific Information to Product Issues
Siebel Life Sciences Guide Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.