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Process of Customer Communication for Adverse Events and Complaints Management

This example process represents the tasks that are carried out in the Scenario for Customer Communication. Your company might follow a different process according to its business requirements.

Administrator Procedures

• Setting Up Proposals, Correspondence, and Presentations

End-User Procedures

• Communicating about Product Issues Using Proposals
• Communicating about Product Issues Using Correspondence
• Communicating about Product Issues Using Presentations