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Customizing Safety System Integration Web Services

Siebel safety system integration Web services can be customized for integration with any third-party safety system, or for specific business requirements. The following Web services are provided for safety system integration:

• SWI LS Medical Update Product Issue Inbound. Use this Web service to create inbox items to invoke a message to owners of a product issue. An external application invokes this Web service with a product issue ID number.
• SWI LS Medical Product Issue Create Inbox Item Inbound. Use this Web service to update product issue information such as AE Case ID, Safety System Received Date, and Status. An external application invokes this Web service with the product issue ID, and updated data.

For more information on customizing Siebel Web services, see Siebel CRM Web Services Reference.