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About Siebel Medical

Siebel Medical is a suite of business applications designed specifically for the medical products industry to increase revenue and profitability through strategic customer-partner relationship management, enhanced customer and partner productivity and reduced cost of process inefficiencies.

Siebel Medical supported functionality:

• Flexible contact management, supporting a wide range of contact types, including physicians, nurses, technicians, office staff, and business administrators
• Account management, supporting a wide range of account types, such as hospitals, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs)
• Support for creating and executing complex agreements, which helps make sure correct delivery of benefits and execution of penalties
• Adverse Event and Complaints management to handle the complete life cycle of a complaint or adverse event, including generation of reports and follow-up reports for submission to regulatory agencies
• Advanced, specific querying and list generation, allowing product promotion to targeted accounts and health care professionals
• Activity management, integrated with the Siebel Calendar, promoting streamlined customer support and service
• Medical education event planning, aiding planning and preparation for many types of medical education events by tracking speakers, invitees, meeting related activities, and expenses
• Comprehensive analysis charts, presenting sales and product usage trend by account, postal code, territory, and plan
• Opportunity management, allowing focused product promotion and opportunity tracking
• Enterprise-wide product information for employees, allowing consistent, accurate, and up-to-date information sharing across sales teams, customer support, and field service
• Simplified workflow to manage assets at customer site, supporting shipments in or out, orders, inventory counts, adjustments and reconciliation
• Support for customer service centers that handle medical inquiries, service requests, and other related issues
• Handling of a large number of inbound telephone calls, faxes, email, and Internet correspondence for customer service, sales, and medical support
• Support for outbound calling for telesales, telemarketing, and meeting planning
• Modeling of products and services that incorporates internal expertise, allowing sales representatives to configure and quote error-free customer solutions
• Field-service functions that provide service center agents, warehouse staff, and field service engineers the tools to respond to service requests
• Functionality to receive service calls, verify service agreements and entitlements, enter a service request, search for solutions, create activities for a service request, and assign and dispatch field service engineers
• Detailed customer configuration, management of trunk inventory, tracking of parts consumption and logistics, management of inventory replenishment, and integration of return materials authorizations and service orders
• Service details, including the required skills, tools, and parts for service activities
• Management of preventive maintenance plans, and repair of defective parts
• Tracking and analysis of service costs, preparation of invoices for service, and tracking of payments
• Definition of asset characteristics and recording of readings from medical equipment (assets) in the field for preventive maintenance, billing, and service
• Audit trail of activities
• Single application to manage partner interactions through the entire partner life cycle, from recruitment, registration, profiling, certification, joint planning, and execution through measurement and analysis of partner performance
• Sharing of opportunities, service requests, accounts, solutions, and other business information with partners in the same way as with employees
• Processes and tools to work collaboratively with partners to develop plans to meet strategic goals; helps analyze partnership effectiveness, forecast revenue, manage market development funds, and analyze partner performance