Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Working with Loyalty Members Using the Siebel Application Interface >

Entering Loyalty Members' Profiles and Preferences

You can track members' profiles and preferences, to provide them with service more effectively and to target promotions. For more information on entering members' profiles and preferences, see the following topics:

• Entering Loyalty Members' Travel Profiles
• Entering Members' Hobbies
• Entering Members' Favorite Travel Destinations
• Entering Members' Frequently Travelled Routes

Entering Loyalty Members' Travel Profiles

You can track members' travel profiles to provide them with service more effectively and to target promotions.

For example, the travel profile can track members':

• Preferred airlines, hotels, and car-rental agencies
• Home airport
• Hobbies, favorite travel destinations and frequently travelled routes

Members can enter their travel profile through the eLoyalty Web site, or the Member Service Representative can enter the travel profile.

NOTE:  The values available in the travel profile depend on the partner type entered in the Partner screen, More Info view. For example, if you select Airline as the partner type for a partner, then that partner can be chosen as a preferred airline in Travel Profile view. If you cannot select a partner that you must be able to select in one of these fields, then go to Partner screen, More Info view and make sure the value in the Partner Type field for that partner is the same as one of the current values available in the drop-down list for the Partner Type field.

To enter a member's travel profile

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member and click its Member Number (#) hyperlink.
3. Click the Travel Profile view tab.
4. In the Travel Profile form, click New and complete the necessary fields.

Entering Members' Hobbies

You can track members' hobbies to provide them with service more effectively and to target promotions.

To enter a member's hobbies

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member and click its Member Number (#) hyperlink.
3. Click the Hobbies view tab.
4. In the Hobbies form, click New and complete the necessary fields.

Entering Members' Favorite Travel Destinations

You can track members' favorite travel destinations to provide them with service more effectively and to target promotions.

To enter a member's favorite travel destinations

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member and click its Member Number (#) hyperlink.
3. Click the Favorite Travel Destinations view tab.
4. In the Favorite Travel Destinations form, click New and complete the necessary fields.

Entering Members' Frequently Travelled Routes

You can track members' frequently travelled routes to provide them with service more effectively and to target promotions.

To enter a member's frequently travelled routes

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member and click its Member Number (#) hyperlink.
3. Click the Frequently Travelled Routes view tab.
4. In the Frequently Travelled Routes form, click New and complete the necessary fields.