Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Using Loyalty Member Services >

Reissuing Redemption Vouchers

In the case where a member loses an issued voucher, the member can request that the voucher be reissued. A voucher can be reissued only if the status is either Available or Reserved.

Before the member service representative can reissue the voucher, a loyalty administrator must create a reissue voucher product. For more information about setting up products, see Siebel Product Administration Guide.

Once the voucher reissue product is created, a loyalty administrator must associate the voucher reissue product with a service. For more information, see Setting Prices for Member Services.

To reissue a voucher

1. Navigate to the Loyalty Members screen.
2. Click View, Action Pane, Tasks to view the Task user interface.
3. In the Members list, click the Member Number (#) hyperlink.
4. In the Tasks list, click Redemption Voucher Reissue.
5. In the Voucher Number list, highlight the voucher to be reissued and click Next.
6. Select the fee option. Options are: Points, Pay, and Points+ Pay.

   NOTE:  There can be more than three price options if options are defined in combinations of multiple point types and multiple currencies.

7. To override the calculated price, select Override Price and select an Override reason code.
8. Click Next.
9. Either select the shipping address or enter new address if the voucher must be shipped to an address other than the existing addresses of the member.
10. Click Next.
11. If a monetary payment is required, then enter the member's credit card information and click Next.
12. Review order summary and click Next.
13. Review order confirmation and click Next.
14. Review the new voucher details and click Finish.