Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Promotions >
About Creating Loyalty Promotions
To create a promotion, you use at least five types of records:
In addition to the records already described, promotions can optionally include the following records:
- Products. When you create the Promotion record, you can specify that the promotion only applies to purchases of specific products or applies to all except specific products. If you use this feature, then you must use the Products view of the Promotion screen to specify which products are included in or excluded from the promotion.
- Point Blocks. When you create the Promotion Record, you can limit the number of points that can be distributed through the promotion, by specifying that the promotion can only use point blocks that you create specifically for it. Then you must use the Point Blocks view of the Promotion screen to create the point blocks that the promotion uses. If you do not do use this feature, then the promotion uses any appropriate point blocks of its program.
- Tier. You can specify that the promotion applies only to certain tiers by adding these tiers in the Tiers view. For example, if you only add the Platinum tier in this view, then the promotion only gives rewards to Platinum members, and only Platinum members can see this promotion in eLoyalty.
For step-by-step examples of how to create rules for different types of loyalty promotions, see Loyalty Promotion Examples.