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Integrating Order to Cash Using AIA

You integrate order to cash functionality using Oracle Application Integration Architecture (AIA) rather then using the integration strategies described in the rest of this chapter.

Order to cash includes features described in the following topics:

• Setting Up Data Validation Rules. Order to cash uses the data-validation rules to check the reason codes and specify when an order can be revised.
• Canceling an Order Line Item. Users can cancel order line items.
• Placing an Order on Hold. Users can stop orders temporarily by using the Hold and Hold Reason fields in the order header.
• Canceling an Order. Users can cancel orders with a status of Booked or Awaiting Shipping by clicking the Cancel Order button.
• Adding Shipping Information. Users can enter special instructions on shipping and packing in the Ship Instructions and Pack Instructions fields.
• Checking the Status of Order Shipments. A read-only Back Office Error Text field in the order header shows feedback from the back office about order errors.

To integrate order to cash using AIA

1. Follow the instructions in the topic about setting up an AIA integration in Siebel Communications Guide.
2. Instead of setting the system preferences described in that document, set the system preferences as follows:
   1. Navigate to the Administration - Application screen, then the System Preferences view.
   2. Query for the following system preference, and set the value to TRUE:

      Enable AIA OrderToCash

      CAUTION:  The AIA Comms and the AIA OrderToCash system preferences cannot coexist. You must not set both of them to TRUE.

3. Instead of enabling the component groups described in that document, enable the component groups as follows:
   1. Navigate to Administration - Server Configuration screen, then Enterprises and Component Groups view.
   2. Query for each of the following Component Groups and, if Enable State = Disabled, click <Enable>:
      • . SIA
      • . Siebel CME [Alias- Communications]
      • . Siebel ISS [Alias- ISS]
      • . Workflow Management [Alias- Workflow]
      • . HTIM
      • . EAI
   3. Synchronize the components:
      • Navigate to Administration - Server Configuration screen, then Enterprises, and Synchronize view.
      • Select all the records.
      • Click Synchronize.
   4. Restart the server.

      For more information about enabling components, see Siebel Communications Server Administration Guide

4. Activate the following workflows:
   • Submit Quote ASI.xml
   • Submit Order ASI.xml
   • SWISendQuote.xml
   • SWISendPaymentAuthorization.xml
   • SWISendOrder.xml
   • SWISendCreditCheck.xml
   • SWISendCalculateShippingCharge.xml
   • SWISendATPCheckLine.xml
   • SWISendATPCheck.xml
   • SWIQuoteUpsert.xml
   • SWIOrderUpsert.xml
   • SWI Initial Load Non CP Order Release.xml
   • SWI External Product Sync Workflow.xml
   • SWI Contact Update Workflow.xml
   • SWI Configurator Load.xml
   • SWI Address Update Workflow.xml
   • SWI Account Update Workflow.xml
   • Oracle Verify Item (Quote).xml
   • Oracle Verify Item (Order).xml
   • Oracle Verify Header (Quote).xml
   • Oracle Verify Header (Order).xml
   • Oracle Verify Complex Product All (Quote).xml
   • Oracle Verify Complex Product All (Order).xml
   • Oracle Configurator Load.xml
   • CZ Return.xml
   • CZ PSP Interface.xml
   • Account - New Order.xml
   • SWI Cancel Sales Order.xml
   • SWISendOrder.xml
   • SWIReviseOrderValidation.xml