Siebel Order Management Guide > Working with Sales Orders >

Checking the Status of Order Shipments

After an order has been submitted, an end user can monitor it by checking the status of order shipments. The end user makes sure the order is being handled appropriately and to provide customers with information about order status and delivery.

You must have a back office application that tracks shipping of your products, and you must integrate that application with the Siebel Business Application, to allow the end user to see the shipping status of products.

To check the status of order shipments

1. Navigate to the order you want to check.
2. Click the Shipments view tab.

   The Shipment list and the forms under it provide current details about the shipment of the order.

   The read-only Back Office Error Text field may contain notices from the back-office about order errors, such as out-of-stock products or discontinued products.

   The Back Office Error Text field is also available at the Order Header level and in the Order Entry Form applets.