Siebel Order Management Guide > Setting Up Product Recommendations >

Unified Messaging Service and Product Recommendations

Without configuration, product recommendations support two message types, Cross-Sell Recommendation and Upsell Recommendation.

You can modify existing message types, for example to change message response logging and duplicate suppression. You can also define new message types.

The messages use the Unified Messaging Service. For more information about the Unified Messaging Service, see Siebel Order Management Infrastructure Guide.

Common tasks for customizing the messaging include:

• Customizing Message Response Logging for Product Recommendations.
• Customizing Duplicate Message Suppression for Product Recommendations.