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Setting Up Order Cancellation for Non-English Implementations

If the implementation is in a language other than American English (ENU), then you must change some order validation rules so they use the non-English language. If you do not do this setup, then users who try to cancel orders get error messages saying that the cancellation failed and that payment is invalid because a ground for cancellation is required.

To set up order cancellation for Non-English Implementations

1. Navigate to Admin - Data Validation screen, and then the Rule Sets view.
2. In the Validation Rule Set list, query for the O2C Order Validation rule set.
3. Drill down on the O2C Order Validation rule set.
4. In the Rules list, query for the rule named Payment or Cancel reason not empty.
5. In the Payment and Cancel Reason not empty rule, change the Apply To field, change the value All Records to the corresponding value in the non-English list of values.
6. Click Activate.
7. Restart the services.