Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Viewing Fallout Orders and Order Line Items

To view order and order line item fallout information, follow this procedure.

This procedure describes order and order line item information that is specific to the Order Fallout Management functionality of Siebel CRM. For more information about viewing orders, editing orders, and submitting order revisions, see the chapter on asset-based ordering in Siebel Order Management Guide.

To view order and order line item fallout information

1. Navigate to the Sales Order screen, then the Sales Order List view.
2. Query for the order with the fallout information you want to view.
3. Click the link in the Order # field.
4. Click the Line Items view tab.
5. In the Sales Order form near the top of the screen, view the order fallout information associated with the current order. Some fields are described in the following table.

   Field	Comments
   Cancel Reason	Reason for canceling an already-submitted order.
   Status	The following pick list values are related to order line item fallout: Suspend. Order line is suspended in the fulfillment system In Progress. Order line is in progress in the fulfillment system.
   Job Type	Indicates the type of job that has failed. Applicable to bulk orders only. Values are as follows: Homogeneous. All the orders in the job are similar to each other. Heterogeneous. Different types of orders exist in the same job. 3rd Party Homogeneous. Like Homogeneous, but originating from an external source (for example, a partner). 3rd Party Heterogeneous. Like Heterogeneous, but originating from an external source (for example, a partner). Correlated. The job contains interdependent orders. The failure of one order will typically trigger the failure of multiple other orders.
   Back Office Error Text	Text of the order failure message from the external fulfillment system.

6. Scroll down to the Line Items list in the center portion of the screen, and select a line item with the fallout information you want to view.
7. In the selected line item, view the order fallout information associated with the current order line item. Some fields are described in the following table.

   Field	Comments
   Change Cost	Cost to change this line item. Values include High, Medium, Low, and PONR (signifying Point of No Return, the point at which it is technically unfeasible to make changes to the line item).
   Depends On Order Item Id	Defines the dependency of a follow-on sales order line item. If this is a follow-on order line item, then this field displays the original sales order Row ID. If this is not a follow-on order line item, then this field displays its own Row ID.
   Depends On Order Id	A joined field from the order using Depends On Order Item Id.
   Status	The following pick list values are related to order line item fulfillment: Suspend. Order line is suspended in the fulfillment system. In Progress. Order line is in progress in the fulfillment system.

You can see fallout order information in the trouble ticket created for a particular failed order.

To view a fallout order trouble ticket

1. Navigate to the Accounts screen, then the Accounts List view.
2. Select the account for which the order has failed and drill down on its Name field.
3. In the Account Summary view, scroll down to the Trouble Tickets list and drill down on the Ticket ID # field of the trouble ticket.
4. In the Trouble Ticket view, click the Order Failure Information view tab.

   The Order Failure Information list displays the failure information related to the order and the order line items.

For more information about order fallout-generated trouble tickets, see the chapter on service requests and trouble tickets in Siebel Communications Guide.