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Viewing Synchronized Extensible Product Fields

Your company might want to extend the data schema of Siebel CRM to support its business policy or product-specific requirements. Extending the Siebel CRM data schema involves the use of extensible fields, which exist in product definitions in Oracle Product Information Management Data Hub but not in the default Siebel application, and which are added to Siebel CRM through the integration. An extensible field definition includes the name, data type, and value set for the field.

At synchronization time, Oracle Product Information Management Data Hub sends the product information including extensible fields (consisting of a field name and a single value for a particular product) to Siebel CRM through Oracle Application Integration Architecture. The default language code of the name and value is also specified. For example, a product named, Consumer IPTV STB, might include extensible field named, T2RappointmentRequired, with a value of Y. Siebel CRM stores this field and value in the Siebel database.

Siebel CRM product administrators can view these extensible fields in a read-only view.

To view the extensible fields passed by the integration for a selected product, follow this procedure.

To view synchronized extensible product fields

1. Navigate to Administration - Product, then the Products view.
2. Query for and select the product for which you want to view the extensible fields.
3. Click the User Defined Attributes view tab.

   The User Defined Attributes list displays the names and values of the extensible fields that have been added to the current product record from Oracle Product Information Management Data Hub through the integration.