Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Configuring the Workflow for Promotion Penalties

One type of service charge product is a penalty associated with a promotion. For example, a company gives a customer free minutes of phone time as part of a promotion. However, the customer must maintain phone service with the company for two years as a condition of the free minutes. If the customer prematurely terminates phone service, then the company charges the customer a penalty. This penalty charge appears on the customer invoice.

A penalty charge product is created in the billing application. After the products in the billing application are synchronized with the products in the Siebel CRM application, the penalty charge product is available in the Siebel CRM application. After the penalty charge product is available in Siebel CRM, administrators must configure the ISS Promotion Disconnect Process workflow to use this penalty charge product.

Siebel Communications can be integrated with third-party billing and revenue systems through Oracle Application Integration Architecture. In the context of Oracle Application Integration Architecture, the penalty charge product is originated in Oracle® Communications Billing and Revenue Management. However, if Oracle Application Integration Architecture integration is not active, then the penalty charge product can be originated in a CRM application.

For more information about Oracle Application Integration Architecture, see the overview chapter in Siebel Communications Guide.

To configure a promotion penalty

1. Navigate to the Administration - Product screen, then the Products view.
2. Select the service charge product for the promotion penalty.
3. Click Menu, select About Record, and note the value in the Row # field.

   NOTE:  If the Row # field contains no value, then the products in the billing application are not yet synchronized with the products in the Siebel CRM application.

4. Start Siebel Tools and log in as the administrator.
5. Select Workflow Process in the Object Explorer, right click the ISS Promotion Disconnect Process workflow, and select Edit Workflow Process.

   The workflow diagram and the Multi Value Property Window display.

6. Edit the Create Penalty step:
   1. In the workflow diagram, select the icon for this step to display its multi value properties.
   2. In the Multi Value Property Window, change the value for the Product Id field to the value that you noted in Step 3.
7. Edit the Create Penalty Order step:
   1. In the workflow diagram, select the icon for this step to display its multi value properties.
   2. In the Multi Value Property Window, change the value for the Product Id field to the value that you noted in Step 3.
8. Deploy the configured workflow.

   For information about deploying workflows, see Siebel Business Process Framework: Workflow Guide.