Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Managing Telephone Numbers for an Order

You can capture customers' telephone number requirements, check telephone number availability, and assign telephone numbers to an order as line items. To manage telephone numbers for an order, follow this procedure.

To manage telephone numbers for an order

1. Follow the steps for processing an order in Processing a Sales Order Through Oracle Application Integration Architecture Integration.
2. After completing the order header, click the Phone Number view tab.
3. In the Phone Number view, click Query.

   A Phone Number view appears with a list of phone number records on the left, under the Port Number heading.

4. Under the Port Number form, click Query.
5. Enter parameters in the search fields as needed to find the phone numbers that meet your customer's requirements.

   Some fields are described in the following table.

   Field	Comments
   Market	Market designation for the phone service
   Phone Category	Type of phone service
   Phone #	Partial or complete phone number, if requested by the customer
   Subscriber CSA	Telephone service provider
   Phone Region	Geographic region of phone service
   Usage Area	Geographic area of phone service
   Port in Date	Date phone service port was installed
   Status	Available

   A list of phone numbers appear that match your search criteria.

6. From the displayed list, select a phone number and click Select.

   The first Phone Number view reappears. The phone number record you selected appears in the Phone Number list as a line item of the current order, with the phone number displayed in the Service Id field.