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Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >
Process of Managing Prepaid Services
Customers of telecommunications companies often pay for a service before actually using that service. Subsequently, the prepaid balance in the customer account is automatically decreased as the customer uses the service. Periodically, the customer replenishes the account balance to ensure uninterrupted service. A prepaid service is sometimes referred to as pay-as-you-go service. Customers might want to prepay for service because they use the service sporadically or because they want to avoid entering into a long term contractual relationship with the company. To manage prepaid services, perform the following tasks:
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