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Siebel Order Management Guide Addendum for Communications > Workflows for Employee Asset-Based Ordering >
Workflows for Bulk Requests
The group of workflows listed in this topic supports the bulk requests functionality. This topic describes the following workflow processes and subprocesses:
NOTE: For some of these bulk ordering workflows, the CallServiceMethod wrapper method calls the method in the workflow. Because these workflows are called asynchronously, some method calls are routed through this wrapper method to capture exceptions.
Template Quotes and Template Orders for Bulk Requests
A template quote or template order is a temporary quote or order that stores a configured customizable product. A template quote or order is created when a user configures a customizable product in the Actions applet during the creation of a bulk request. The Customize button in the Actions applet calls the ABO Bulk Request Add Item Customize Process workflow. If you use Siebel Configurator for customizable products for creating actions, then you cannot remove the capacity of Siebel Communications Order Management to create template orders. After a bulk order is processed, its template quotes or orders remain in the Siebel database. However, you can set up the bulk requests functionality to delete template quotes or orders. To accomplish this deletion, you can modify the ABO Bulk Request - Sub Process Workflow by adding a step with a condition before the End step. This condition must check whether the action set has finished successfully, and not been cancelled by an error or a user action.
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