Siebel CRM Desktop for Microsoft Outlook Administration Guide > Customizing Picklists and Multi-Value Groups >

Overview of Customizing Picklists

You can customize the following types of picklists in Siebel CRM Desktop:

• Static. Values in this picklist are constant. CRM Desktop gets these values from a simple list of values. For example, the Account Status picklist includes static values, such as Candidate, Active, or Inactive. CRM Desktop typically displays a static picklist as a dropdown list that includes static values.
• Dynamic. Values in this picklist vary. CRM Desktop gets these values from another business component. For example, the accounts that CRM Desktop displays vary depending on if the user picks an account for a contact or picks an account for an opportunity. In this situation, the target business component might contain different values this week compared to last week because users enter new data over time. CRM Desktop typically displays a dynamic picklist as a pick applet that includes values that change.

For more information about picklists, see Configuring Siebel Business Applications.