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Managing Service Provider Profiles

The service provider profile view for Siebel Public Sector is significantly different from the partner profile view for Siebel PRM, because it includes information that is specific to the public sector, such as languages and religions. The profile information allows you to refer benefits cases to the service provider with the appropriate language, religion, or other accommodations for each benefits case.

This task is a step in Process of Setting Up New Service Providers.

The agency can add, update or view the profile in Siebel Public Sector, as described in this procedure. Alternatively, the service provider can update or view the profile in Siebel Public Sector Provider Portal. For more information, see Managing Service Provider Profiles (Service Provider).

To add the service provider profile

1. Navigate to the Service Providers screen, then the Service Provider List view.
2. Drill down on the name of the service provider that you want.
3. Click the Profile view tab.
4. In the Profile form, complete the necessary fields. Some fields are described in the following table.

   Field	Description
   Languages	Select the languages spoken at this service provider.
   Wheel Chair Access	Select this check box if the facilities of the service provider are wheelchair accessible.
   Food	Select special types of food that the service provider offers, such as hallal food or vegetarian food.
   Expertise	Select the types of services that this provider has expertise in.
   Religions	Select the religions accommodated at this service provider.
   Date Established	Enter the date when this service provider business was established.
   # of Locations	Displays the number of locations for this service providers. This calculated field is based on the number of addresses for this service provider that have been added in the Service Providers screen, Addresses view.