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Integrating Siebel Public Sector Provider Portal with External Applications

For general information about integrating Siebel PRM with external applications, see Setting Up Application Services Interfaces for Siebel PRM.

The following types of integration are specific to Siebel Public Sector Provider Portal.

Integrating with External Procurement Applications

Information is sent to an external procurement application when you submit a referral order to a service provider, as described in Submitting Referral Orders.

You must modify the SWISendOrder workflow to integrate with an external procurement application. For more information, see SWIPUBSendOrder Workflow.

To implement the functionality for submitting referral orders, administrators can integrate Siebel Public Sector with Oracle Application Integration Architecture. This integration facilitates the transfer of referral order data between Siebel Public Sector and Oracle Application Integration Architecture. To integrate Siebel Public Sector with Oracle Application Integration Architecture, use the Oracle Application Integration Architecture Foundation Pack. For more information, see the documentation set for the Oracle Application Integration Architecture Foundation Pack.

Oracle Application Integration Architecture is a set of products that enables you to set up and orchestrate cross-application business processes so that multiple applications can work together. After referral order data for a benefit is forwarded to Oracle Application Integration Architecture, Oracle Application Integration Architecture forwards the referral order data to a procurement application, and consequently the order is fulfilled. The procurement application returns fulfillment data, such as the status of the referral order, to Siebel Public Sector through Oracle Application Integration Architecture.

Integrating with Contract Management Systems

You can use the Agreements view of the Service Providers screen to add agreements with the service provider manually, as described in Adding Agreements with Service Providers. It is also possible to integrate Siebel Public Sector with third-party contract management systems using Web services. For more information, see Siebel CRM Web Services Reference.