Siebel Partner Relationship Management Administration Guide > Siebel Service Provider Portal >

Managing Sales, Service, Marketing and Partner Commerce

Several chapters of this book describe possible scenarios that illustrate ways the brand owner and partner company might use Siebel PRM, including:

• Managing Sales with Siebel PRM
• Managing Service Requests with Siebel PRM
• Managing Marketing Campaigns with Siebel PRM and
• Managing Partner Commerce.

The scenarios are meant to illustrate many possible uses of Siebel PRM.

Most of these scenarios do not apply to the Service Provider Portal:

• Sales. The sales scenarios does not apply to the Service Provider Portal.
• Service. In the typical scenario for service requests:
  • The provider logs a service request using the Self-Service screen of the Service Provider Portal.
  • The provider can also use the Self-Service screen to log a service request on behalf of a customer.
  • The carrier views these service requests and responds to them using the Service screen of the Partner Manager.
  • The provider views the response using the Self-Service screen of the Service Provider Portal.
• Marketing. The chapter of marketing scenarios does not apply to the Service Provider Portal.
• Partner Commerce. The chapter of scenarios for partner commerce does not apply to the Service Provider Portal.