This chapter describes examples that illustrate different ways that you can use Siebel PRM to manage service requests. It includes the following topics:

• About Managing Service Requests with Siebel PRM
• About Managing Customer Service Requests with Siebel PRM
• Examples for Partner-Led Customer Service
• Examples for Collaborative Customer Service
• Examples of Field Service with Siebel PRM
• About Managing Partners' Service Requests
• Solutions and SmartScripts with Siebel PRM