Siebel Pricing Administration Guide > Creating Product Offers > Tasks for Suppressing Product Offer Recommendations >

Suppressing Product Offer Recommendations that Have Been Accepted or Rejected

You suppress recommendations so that the same recommendation is not shown to the same customer or for the same asset after it has already been accepted or rejected.

For example, a customer has two wireless service subscriptions, one for himself and one for his wife. There is a product offer giving a 20% discount on any SMS to wireless service subscribers. This customer is presented with two offers, one for each of the wireless subscriptions. The customer is not interested in the SMS option for his wife, so he rejects the offer. The next time the customer calls, the offer for his wife is not displayed because it has already been rejected, but the offer for him is displayed. The customer accepts the offer for himself, and this offer will not be shown again because it has already been accepted.

This procedure assumes you are using the default Product Offer Recommendation message type and default responses. If you have created other message types or responses, you can turn suppression on and off in the same way.

To suppress recommendations that have been accepted or rejected

1. Navigate to the Administration - Order Management screen, then the Message Types view.
2. In the Message Types list, query for Product Offer Recommendation.
3. Click the Responses view tab.
4. For the Accept and Reject responses, select the Suppress Repetition check box to turn suppression on, or deselect this check box to turn suppression off.