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Creating Responses for Product Offers

Because product offers accept a one-click response, you must specify the different responses offered to the user. Examples of responses are:

• For the offer, Get 500 points when you enroll in online billing, the responses might be Enroll and Decline.
• For the offer, Upgrade your handset to Daytech 500, the responses might be Accept, Decline and Learn More.

If you keep the default value (Product Offer Recommendation) in the Message Type field of the Product Offer record, then the default responses, Accept and Reject, are displayed in the Responses list. You do not have to change them.

This task is a step in Process of Creating Product Offers.

To create responses to product offers

1. Navigate to the Administration - Product screen, then Product Offers view.
2. Select the Product Offer that you want.
3. Click the Responses view tab.
4. Add a new record to the Responses list for each response that will be displayed to the user, and complete the necessary fields. Some fields are described in the following table.

   Field	Comments
   Sequence	Enter the order in which the responses are displayed to users.
   Response	Select the response. The options can be the following: The default values: Accept and Reject. The messages that you created in the Unified Messaging Framework and associated with the Message Type of this product offer in Creating Product Offers.
   Comments	Enter comments for your own use.
   Inactive	Select this check box to make this response inactive, so it is not displayed as a possible response for the product offer. To use this field, you must select Columns Displayed from the menu.