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Configuring Citizen Access to Cases for Applications

If the check box for the Web Access field is selected for a contact in the Contacts view of the Cases screen, then that contact can view details about the case on a self-service Web site.

By default, this field is automatically selected for the primary contact of a case for an application that a citizen submits on a self-service Web site. If the user who submits this application is not the primary contact of the case, then this field is also automatically selected for that user. Administrators can configure this default behavior to automatically grant case access to all of the application contacts or to none of the application contacts.

This task is a step in Process of Configuring Applications.

To configure citizen access to cases for applications

1. Log in to Siebel Tools as an administrator.
2. Select Business Component in the Object Explorer, and then select the PUB Application Upload business component.
3. Lock this business component so that you can change it.
4. Navigate to Business Component, then Business Component User Prop in the Object Explorer, and select the Enable Web Access user property.
5. Enter one of the following values to designate the contacts who can access cases for applications:
   • Primary. The Web Access field is automatically select for the primary contact in an application and the user who submits the application for the primary contact.
   • All. The Web Access field is automatically select for all contacts in an application.
   • None. The Web Access field is automatically select for no contacts in an application.
6. Compile the object for your changes into the Siebel Repository File.
7. Unlock the business component.