Siebel Public Sector Guide > Administering Benefits Cases > Process of Configuring Applications >

Setting Up a Siebel Audit Trail for Submitted Applications

If administrators set up a Siebel Audit Trail for submitted applications, then agents can see detail about prior submissions of the application when they are reviewing a submitted application. When administrators set up a Siebel Audit Trail, they designate the field detail that agents can view. By default, no detail appears, and agents see no data in the Audit Trail view of the Applications screen. If administrators set up a Siebel Audit Trail, then agents see the designated data in the Audit Trail view of the Applications screen.

This task is a step in Process of Configuring Applications.

To set up a Siebel Audit Trail for submitted applications

1. Navigate to the Administration - Audit Trail screen.
2. In the Audit Trail Buscomp list, create a new record, and select PUB Application in the Bus Comp field.
3. In the Field view, add the fields that you want to appear when an agent accesses the Audit Trail view of the Applications screen.

   For example, you can add the Status field and the Reason Rejected field so that agents can see whether prior submissions of an application were rejected.

4. Click Update Audit Cache in the Audit Trail Buscomp list.

   If you subsequently change the fields for this business component, then you must click Update Audit Cache again.