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About Location Tracking

Using Oracle's Siebel Location Tracking, agencies can standardize locations with multiple addresses like malls, hotels, office parks, and campuses. Users can also specify an area that does not have address information, for example, a street intersection or the north end of a lake. Consequently, you can include locations without any precise address information when capturing information for a case, lead, or incident. For more information, see Defining Locations.

You can associate latitude and longitude pairs or Universal Transverse Mercator (UTM) values with a single location. This association provides agencies with a variety of address formats that they can use when describing a specific location. For example, you can describe a location as Central Park, corner of 5th and Main Streets, parking lot G. The combination of a specific location with a descriptive label facilitates faster response to developing incidents and builds a richer repository of data for use in later analysis.

You can also integrate Siebel Location Tracking with the Geographic Information System (GIS), which provides a graphical representation of the location. Most GIS applications support an application programming interface (API) that is accessible using a C/C++, Java, .Net, or Web services interface. You can integrate GIS applications using Siebel Enterprise Application Integration. For more information about Siebel Enterprise Application Integration, see the following guides:

• Overview: Siebel Enterprise Application Integration
• Integration Platform Technologies: Siebel Enterprise Application Integration
• Business Processes and Rules: Siebel Enterprise Application Integration
• Siebel Application Services Interface Reference
• XML Reference: Siebel Enterprise Application Integration
• Transports and Interfaces: Siebel Enterprise Application Integration

Some GIS applications provide libraries or dynamically linked libraries (DLLs) that you can call using a business service or eScript.

NOTE:  For help with GIS integration, contact your Oracle sales representative for Oracle Advanced Customer Service to request assistance from Oracle's Application Expert Services. The preconfigured Siebel Public Sector application does not provide connectors or adapters for GIS.

Agencies can provide external mapping applications that are integrated with Siebel data with precise geo-coded location information for use in GIS analysis. For example, using GIS integration with Siebel Location Tracking, agents can search for incidents reported within a two-mile radius of a highway construction project or for suspicious activity associated with a crime spree in a neighborhood.