Siebel Public Sector Guide > Managing All Cases >

Viewing Cases by Status

You use predefined queries to view all of the cases for a given status. To create a new query or modify the existing predefined query for your organization or division, see Siebel Applications Administration Guide.

This task is a step in Roadmap for Managing Cases.

To view cases by status

1. Navigate to the Cases screen, then the Case List view.
2. From the Saved Queries drop-down list, select a predefined query.

   For example, select Active Cases or All Closed Cases.

Viewing the Number of Cases by Status

If Oracle Business Intelligence is integrated with Siebel Public Sector, then you can view a graph of the number of cases for each case status. This graph shows the number of all cases in Siebel Public Sector, not only the number of your cases. For more information about integrating Oracle Business Intelligence with Siebel Public Sector, see Process of Configuring Embedded Analytics.

To view the number of cases by status

• Navigate to the Cases screen, then the Cases By Status view.

  The Cases By Status graph appears in the Frequently Viewed Cases area.