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Process of Managing Case Time

This process consists of tasks that users typically perform when managing case time. Your agency might follow a different process according to its business requirements. Frequently, you track case time for legal reasons.

To manage case time, users perform the following tasks:

• Setting Up Proxies for Time Assignments
• Assigning Time to Cases Using Time Sheets
• Assigning Time to Cases Using Calendars
• Assigning Time to Cases Using Time Tracker
• Assigning Time to Cases Using Bulk Entry
• Running Time Reports for Cases

NOTE:  Before users can assign time to cases, the administrator must make sure that the necessary day and week periods of time are set up in the Periods view of the Administration - Data screen. For more information, see Siebel Applications Administration Guide.

This process is a step in Roadmap for Managing Cases.