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Scenarios for Immigration Contact Management


This topic describes how immigration contact management might be used. You might use immigration contact management differently, depending on your business model. This topic includes the following scenarios:

Managing Arrivals

A visitor arrives at an airport from another country on an international flight. The visitor passes through immigration, where an immigration officer reviews the visitor's documentation. The immigration officer searches for the visitor's information in Siebel Public Sector using a variety of different identification methods including entering her passport number, swiping the passport's magnetic strip in a reader, and using a biometric device to compare the visitor's fingerprint or other biometric to a database of biometric records.

The immigration officer verifies that the visitor has valid credentials (a passport or visa) for admission to the country and that the credentials match the visitor's credentials in Siebel Public Sector. The immigration officer enters confirmation of admittance to the country in Siebel Public Sector, and collects additional information from the visitor, such as where she will stay during the visit. He can collect this information electronically or on a paper form to later enter the information in Siebel Public Sector. If a visitor does not have proper credentials or is flagged for security reasons, then the immigration officer directs the visitor to secondary screening area for additional questioning.

Managing Stays

When a visitor leaves the country, an immigration officer records the departure. He locates the visitor's record in Siebel Public Sector and updates the record to reflect the departure.

Siebel Public Sector continually monitors for visitors who arrive in the country but do not depart by the date that their credentials expire. When Siebel Public Sector finds visitors who overstay, Siebel Public Sector alerts the appropriate enforcement officers and provides information to assist in locating the visitors.

Creating Cases

A case processor is responsible for the paper applications that the case processing center receives. For each application, he checks to determine whether the applicant information is in Siebel Public Sector. If the applicant information is not in Siebel Public Sector, then he creates a new case record and associates the applicant with the case. He verifies that the contact details are the same as the details in the paper application. If the contact information is not in Siebel Public Sector, then he creates a new record for the applicant, capturing the details in Siebel Public Sector.

Updating and Matching Citizenship Identities

A citizen completes a form to inform the citizenship agency that her marital status and last name changed. When the agency receives the form, a citizenship clerk locates the citizen's record and updates her last name and marital status. The clerk also maintains a record of the citizen's prior marital status and last name in Siebel Public Sector.

While researching a citizenship case for another citizen, the clerk finds a previous contact record for the citizen when he applied for citizenship 20 years earlier. Although the two records have different citizenship, the clerk determines that the records are likely for the same person because both records have the same name, birth date, and other characteristics. The clerk selects the older record and links it with the new record for the citizen.

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