Siebel Public Sector Guide > Managing Investigative Cases > Developing Cases for Investigation >
Adding Literature to Cases
This task is a step in Developing Cases for Investigation.
Agents can use the Literature Distribution view to record all the literature that they distribute to a contact. Typically, you create a literature distribution record each time you email literature to a contact. Users can select from literature that they add using the Literature view in the Administration - Document screen. For more information about setting up literature files, see Siebel Applications Administration Guide.
To add a literature record
- Navigate to the Cases screen, then the Case List view.
- Select a record and drill down on the Case Name field.
- Click the Literature Distribution view tab.
- Click Add and select the appropriate literature file.