Siebel Remote and Replication Manager Administration Guide > Administering Siebel Remote > Administering the Remote Client >

Resetting the Password of a Remote Client

If the user forgets the user password, or if the user is locked out of the Siebel application due to too many unsuccessful login attempts, then you can reset the remote client password.

To reset the password of a remote client

1. Locate the record for the remote client.

   For more information, see Locating the Record of a Remote Client.

2. To display the Preferences dialog box, in the Additional Information field, click the select icon.
3. In the Preferences dialog box, click Query, leave all fields empty, and then click Go to display a list of settings.
4. Note the value that displays for the SECADMIN password.

   You will use this value later in this procedure.

5. Access the remote client.

   You can use collaborative software, such as NetMeeting. You can also physically log in to the remote client.

6. Start the remote client.
7. Log in to the Local database as the SECADMIN user, using the password that you noted in Step 4.

   Siebel Remote displays the Reset Password dialog box. The password automatically resets when you use the SECADMIN password to log in. If the remote client is not connected to the network, then Siebel Remote does not send the password to the Siebel Server until the next successful synchronization. For more information, see Logging in to the Local Database.

8. In the Reset Password dialog box, enter the User ID and a new password for the remote client, and then click OK.

   A message displays to inform you that the password is successfully reset. The user can now use the new password to log in. For more information, see Restoring Password Reset Privileges.

Restoring Password Reset Privileges

If the user incorrectly enters the SECADMIN password on three consecutive attempts, then Siebel Remote suspends the password reset privileges of the SECADMIN account. This topic describes how to restore the password setting privileges. Siebel Remote does not reset the SECADMIN password during this procedure.

To restore password reset privileges

1. Locate the record for the remote client.

   For more information, see Locating the Record of a Remote Client.

2. Make sure the Enable Password Reset check box contains a check mark, and then save the record.
3. Make sure the remote client is connected to the Siebel Server that Siebel Remote typically uses to synchronize this client.
4. Start the remote client.
5. Log in as SECADMIN:
   1. When prompted to reset the user password, click Yes.
   2. In the Synchronization Credentials dialog box, supply your User ID, synchronization password, and remote client node name.
   3. Click OK.

      The Password Reset dialog box displays.

   4. In the Password Reset dialog box, supply a new password for the remote client, and then click OK.

      The user can now use the new password to log in.