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Explanation of Callouts

The Siebel Remote architecture includes the following components:

1. Server database. A database that stores information about the organizational structure of your company, job responsibilities, sales personnel, sales territories, accounts, sales opportunities, contacts, product lines, and so on. It resides on the Siebel Server. It stores data for users who use a stationary client or a remote client. It contains the following items:
   • Metadata for a Siebel application
   • Tables that store user data for a Siebel application
   • A master transaction log table that stores modifications made since the last database extraction
2. Siebel File System. A folder structure that includes the following items:
   • Siebel Encyclopedia items
   • Correspondence templates
   • File attachments
   • Other files that support client access and download

     The Siebel Server must possess network connectivity to the Siebel File System that might be located on another Siebel Server on the network, or that Siebel CRM uses with the Database Configuration Utilities. For more information, see How Siebel Remote Handles Files on Remote Clients.

3. Database Configuration Utilities. A set of files. You use the Siebel Enterprise Server installer to install these files on a Siebel Server. You typically use an ODBC driver and the connectivity package for the database vendor to create the connectivity that these utilities require. You must provide this access over a 100 MB or faster network connection, such as Fast Ethernet or FDDI, due to the amount of data that Siebel Remote exchanges between the Siebel Server and the Database Configuration Utilities. For more information, see Installing the Server Database Configuration Utilities on the Regional Node.
4. Siebel Server. A Siebel Server that runs the server components that Siebel Remote uses to manage synchronizations with the remote client. For more information, see How Siebel Remote Uses Siebel Servers.
5. Modem, LAN, WAN, or VPN. The hardware and software that allows the remote client to communicate with the Siebel Server. The remote client uses the TCP/IP networking protocol to communicate with the Siebel Server. You can use the following types of networks:
   • Local Area Network (LAN)
   • Wide Area Network (WAN)
   • Virtual Private Network (VPN)
   • A modem that uses dial-up networking
6. Software on remote client. For more information, see How Siebel Remote Uses Mobile Web Clients.
7. Remote client. A computer that runs a Siebel application that uses a local database and a local file system. For more information, see How Siebel Remote Uses Mobile Web Clients.
8. SRF (Siebel Repository File). A file that contains the object definitions that Siebel CRM uses for the Siebel application and database schema. You install it when you install the Siebel Server. For more information about:
   • Where to place the SRF, see Modifying the Siebel Configuration File.
   • How to use a custom SRF, see Upgrading a Regional Node.

Siebel Remote and Replication Manager Administration Guide > Architecture of Siebel Remote > Overview of the Siebel Remote Architecture Figure 2 illustrates the components of the Siebel Remote architecture.