Siebel Remote and Replication Manager Administration Guide > Architecture of Siebel Remote > How Siebel Remote Synchronizes Local Databases >

How Siebel Remote Synchronizes File Attachments

If a user attaches a file to a record in the local database, then Siebel Remote does the following work:

• Stores the metadata for this file in the local database
• Stores the file in the local Siebel File System

If the user synchronizes with the Siebel Server, then Siebel Remote copies the file to the Siebel File System that resides on the Siebel Server. It also copies the metadata to the server database.

If another user accesses the record where the file is attached, then Siebel Remote transfers the metadata for the file to the local database for this user the next time the user synchronizes. Siebel Remote does not transfer the file attachment to the local Siebel File System unless the user requests the file. Some types of file attachments include a Distribution Method setting. For example, a Literature item. If Siebel CRM sets the Distribution Method to Publish, then Siebel Remote automatically transfers the file to the user.

A user can click the attachment link in a Siebel application or choose the Request File check box for the attachment to request a file attachment. Siebel Remote then queues the request for the file. The user must synchronize again so that Siebel Remote can copy the file to the local Siebel File System. The user must click the link again to view the file after the synchronization finishes.