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Guidelines for Resolving Class Not Found Errors When Previewing Reports in Microsoft Word

This topic provides guidelines for resolving class not found errors when previewing reports in Microsoft Word.

Guidelines for Resolving Class Not Found Errors When Previewing Reports in Microsoft Word

Observe and adhere to the following guidelines when resolving class not found errors:

• Make sure there are no spaces or new line character after the -Xbootclasspath/a: string. For example, this string might appear as follows:

  set_JAVA_OPTIONS=-Xbootclasspath/a:C:\81DQSSIA\client\classes...

• To check the syntax, turn off word wrapping in the editor you are using so that
  set_JAVA_OPTIONS is a single line. You must have three distinct lines in your batch file if word wrapping is turned off.
• Check the path to Microsoft Word that the batch file references.
• Search for winword.exe from C:\Program Files to find the path.
• The %1 in the batch file is an argument to represent a document that is typically opened in Microsoft Word (RTF files).
• Do not use set _JAVA_OPTIONS as a system environment variable because this prevents you from previewing reports in the Siebel client.

For instructions for resolving, see Resolving Class Not Found Errors When Previewing Reports in Microsoft Word.