This chapter describes user interface (UI) page templates in Siebel Self-Service Applications and how to customize them. It includes the following topics:

• About User Interface Page Templates for Self-Service Applications
• Service Request Page Example for Siebel E-Support
• Customizing Page Templates for Self-Service Applications
• Customizing Regions for Siebel Self-Service Applications
• Creating Page Templates for Siebel Self-Service Applications
• About Template Indirection
• About Page Template Mappings for Siebel Self-Service Applications
• Page Template Mapping Example for Self-Service Applications
• Customizing Page Template Mappings for Self-Service Applications
• Setting Page Template Mappings for Self-Service Applications
• About Page Flows for Self-Service Applications
• Page Flow Example for the Self-Service Shopping Cart
• Customizing Page Flows for Self-Service Applications
• About Process Trains for Self-Service Applications
• Service Request Process Train Example for Siebel E-Support
• Customizing Process Trains for Self-Service Applications