This chapter describes the process of customizing Siebel Self-Service Applications. It includes the following topics:

• Customization Strategy for Self-Service Applications
• Customization Support for Self-Service Applications
• Customizable Files for Self-Service Applications
• Roadmap for Customizing Siebel Self-Service Applications
• About the Application Configuration File for Self-Service Applications
• About the Source Code for Java Classes in Self-Service Applications